Return & Refund Policy
At FULLY JESUS MERCH, our objective is to deliver superior products alongside outstanding customer service. In line with our dedication to transparency and clarity, we have implemented the following "All Sales Are Final" policy to guarantee a fair and uniform experience for all our customers.
Final Sale Policy:
All transactions conducted at FULLY JESUS MERCH are deemed final. Once a purchase is finalized, it is not eligible for refund or exchange unless explicitly stated in this policy.
Product Inspection:
Refunds are only permitted in cases of item defects. We strongly advise all customers to examine their purchases upon delivery. If you identify any defects or damages, with your order, please reach out to our customer support team. We will promptly address any legitimate concerns in accordance with our warranty and return policies, where applicable.
To initiate a claim, please contact us and provide your order number along with a detailed explanation of the issue with evidence.
Claims regarding defects must be submitted within 14 days of the item's delivery. Any claims submitted after this period will not be accepted under any circumstances. We uphold a strict no refund policy for issues related to incorrect size selection. We encourage you to use our size guide and do to email us for assistance with sizing at fullyjesusmerch@gmail.com
Return Exceptions:
Although all sales are considered final, we recognize that specific situations may justify exceptions. The following cases may be eligible for evaluation on an individual basis:
a. Shipment Errors: In the event that you receive an incorrect item due to our mistake, we will strive to correct the issue by offering a replacement or suitable compensation.
b. Defective Products: Should you receive a product that has manufacturing defects, we will collaborate with you to address the matter in line with our warranty policy, if relevant.
We do understand that some situations may occur, where we will provide store credit.
Thank you for purchasing from Fully Jesus Merch. We are looking forward to serving you with great products.
MOST FREQUENTLY ASKED QUESTIONS
SHIPPING?
Please allow 2-5 days for order to be processed after payment .Shipping Rates Differs Per Country And Will Be Calculated At Checkout. 3-15 days Working Days Delivery.
HOW DO I TRACK MY ORDER?
Your tracking number(s) will be sent to you via email after all of your items have been dispatched. Kindly allow some time for the information to be updated in the shipping company's system.
SIZING?
Sizing Is True To Size And Follow Wash & Care Instructions Are Followed (See 'How do I care for my product?' Below) so that there is no shrinkage. If you would like a oversized look you would have to size up one.
MATERIAL?
Made With 100% Cotton
CAN I CANCEL A PRODUCT?
YES. Please make any cancellation within 24hr Of Order Placement. Send Us An Email Within 24 Hours And We Will Issue You A Full Refund or make changes to size.
HOW DO I CARE MY PRODUCT?
Maintain a Cool Temperature
If you tend to increase the water temperature during washing, we recommend reconsidering this practice. Hotter water can lead to color fading and can also deteriorate the fabric. By using cooler water, you can help ensure that the colour stays
Turn Inside Out Method
We trust that you already turn your garments inside out prior to washing. If this is not part of your routine, we encourage you to use this method.
Opt for Air Drying
While we understand that time constraints may necessitate the use of a dryer, we recommend air drying whenever possible. This method helps maintain the shape and fit of your clothing over time.
Wash Similar Fabrics Together
Avoid mixing items such as towels, jeans, and jackets in the same load, as this can create excessive friction in the washing machine, resulting in less than satisfactory.
We hope this helps.
RETURN & REFUND
We Do Not Offer Refunds Or Returns. All Sale Are Final.